Aussie Pool Covers Pty Ltd ACN 161 708 934 (“APC” or “we” or “us” or “our”) provides the warranties outlined in this document for its products that have been purchased in Australia (“Warranty” “Warranties”). These Warranties are subject to the Australian Competition and Consumer Act 2010 (“Australian Consumer Law”). The benefits provided in these Warranties are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which these warranties relate.
Aussie Pool Covers offers a full replacement warranty for a period of 12 months on all its products. The Warranty period commences from the date that the contract of sale is completed. This Warranty does not cover colour fading or normal wear and tear from use or chemical deterioration.
We also offer a pro-rata warranty that entitles customers to purchase replacement products at a discounted price. This Warranty also commences from the date that the contract of sale is completed (e.g. 3 years means 3 years from the date of sale). Please note: The pro-rata warranty is offered on the cost of the product only. This replacement Pro-Rata Warranty does not cover nor apply to delivery or installation which are an additional cost at full rates.
The table below outlines the pro-rata warranty periods and replacement price discounts for each product:
Product Name Pro Rata Warranty Discount % offered on replacement cover if damage occurred in:
Period 1 yr | 2 yrs | 3 yrs | 4 yrs | 5 yrs | 6 yrs | 7 yrs | 8 yrs | 9 yrs | 10 yrs
400 micron cover 5 years 100% 50% 25% 20% 10%
500 micron cover 8 years 100% 100% 70% 50% 40% 30% 25% 12.5%
550 micron cover 10 years 100% 100% 75% 60% 50% 30% 25% 20% 15% 10%
600 micron cover 10 years 100% 100% 100% 70% 60% 40% 30% 20% 15% 10%
The Warranties cover the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. These Warranties are not transferable and do not cover products used for commercial purposes.
Custom Made Items
Aussie Pool Covers will not refund or replace custom made products that have been incorrectly measured, or if you have simply changed your mind. Please ensure that you follow the instructions for measuring your pool at http://www.aussiepoolcovers.com.au/how-to-measure-your-pool/.
Subject to the Australian Consumer Law, the Warranties do not apply to any products sold as seconds, floor stock, repaired products or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product.
In addition, the Warranties will not apply if:
a) Repairs to a product are made or attempted by a service provider other than one approved by us.
b) The product has not been used or maintained in accordance with the manufacturer’s instructions (‘How to Care for your Cover’) as provided with the product.
c) The product is used on a pool that is over-chlorinated or otherwise chemically imbalanced.
d) The product is damaged in transit.
e) The customer uses or stored the product in an incorrect or abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (over 35 degrees Celsius) or cold, not maintained properly or used after partial failure.
f) The product has been modified, incorrectly adjusted or operated or used with inappropriate accessories.
g) The product is tampered with in any way.
How to Make a Warranty Claim
To claim under the Warranties or a consumer guarantee, you must notify Aussie Pool Covers by email to [email protected].
Before a claim will be processed we require proof of purchase from you (the sales docket receipt or another acceptable form proof of purchase). You must include a photo of the faulty product. If you are requested to return the product to Aussie Pool Covers for inspection/repair, you will need to arrange and pay for the transportation of the product to the address advised. If we determine you do not have a valid claim, you must pay for any return transportation costs.
We will assess the product to determine the nature of the issue, whether you are entitled to a remedy, and in the case of a minor failure, the remedy that will be made available to you. Any other repair or refund is at the sole discretion of Aussie Pool Covers. From time to time, we may determine it necessary to forward the product to the manufacturer or repair agent and liaise with them.
Please Note: installation labour costs are not included in any warranty claim unless there is a substantial defect in the product which requires a full refund.
This warranty is non-transferable and is valid only for the original purchaser with proof of purchase.