Frequently Asked Questions
Below are just a few of the questions we are asked on a frequent basis.
About Aussie Pool Covers & Rollers
Yes. Aussie Pool Covers is proudly Australian owned and operated, with our head office and fabrication facility based in Landsdale, Western Australia.
Our team is always happy to help. Please contact us via email at hello@aussiepoolcovers.com.au or phone 1300 330 999.
Measuring & Ordering
For most pools, we require the maximum overall pool length and width measurements. For irregular-shaped pools, measure the smallest practical rectangle around the pool shape. The cover will be fabricated oversized and trimmed during installation to suit the final shape.
All APC pool covers are fabricated to order based on the pool measurements supplied by the customer.
Covers are manufactured with additional material allowance, typically approximately:
- 20cm extra in overall length; and
- additional width allowance where applicable.
Yes. Our pool coves are supplied in a rectangular shape and require trimming during installation to achieve the final fit around curves, steps, swim outs, and other pool features.
Customers may choose how closely they wish to trim the cover to the pool shape and waterline. Some customers prefer a neat waterline finish, while others prefer leaving a small amount of material rising slightly up the pool sides above the waterline.
Leaving a slight rise around the pool edges may assist with ongoing coverage, help reduce debris entering the pool, and allow for possible minor shrinkage or material movement over time.
Installation & Roller Systems
Yes. Our pool covers and roller systems are designed for DIY installation. APC also offers installation services.
The air bubble side must always face down onto the water surface.
Sharp scissors are the best tool to use for trimming. Scissors give you more control over a blade or utility knife.
Your pool should be filled to the regular water level and be in a clean, clear condition with the recommended chlorine levels being maintained. High chlorine levels can damage the cover. If you have recently shocked or super chlorinated your pool, allow the pool to get back to its regular levels before installing the pool cover.
A roller system significantly improves ease of handling and may help extend the life expectancy of the cover by reducing dragging, folding, creasing, and handling stress.
Ideally, the roller system should be positioned at the widest end of the pool where practical. This generally allows the cover to roll more evenly and reduces stress on the material.
Yes. Repeated folding or creasing, particularly around steps, swim outs, and narrow sections, may place stress on the material and bubble structure and may contribute to premature wear over time.
When a pool cover is rolled up on a roller system, heat can build up rapidly inside the rolled material if left exposed to direct sunlight.
A White Over Cover helps reflect sunlight, reduce heat buildup, roller burns and protect the bubble structure, and extend the life expectancy of the cover
Where a White Over Cover is not used, the rolled cover should always be stored in a shaded and ventilated location.
Pool Heating, Performance & Care
Solar pool covers help warm the pool by allowing solar energy to pass into the water while also reducing evaporation and heat loss.
Yes. By reducing evaporation and heat loss, pool covers can significantly improve heating efficiency and reduce operating costs for gas heaters, electric heat pumps, and solar heating systems
Pools with limited direct sunlight will experience reduced solar heating performance. However, the cover will still help reduce evaporation and retain existing heat.
Yes. Our materials are designed to be compatible with properly maintained saltwater swimming pools.
Excessive chlorine and chemically unbalanced water may accelerate material deterioration, damage bubbles, reduce flexibility, and shorten the life expectancy of the cover.
APC recommends maintaining free chlorine levels between 1.0 ppm and 3.0 ppm and keeping pool chemistry within recommended operating ranges.
Common causes include excessive chlorine, chemically unbalanced water, excessive heat exposure, direct sunlight on rolled covers, poor storage, dragging covers across rough surfaces, and repeated sharp folding or creasing.
Pool covers can generally remain on the pool during normal use periods. However, prolonged exposure to extreme summer heat, excessive chlorine, and harsh environmental conditions may accelerate material ageing.
Pool covers can be left all year round or removed during winter can assist in extending the lifespan of your pool cover. When leaving the pool cover on, be aware of excessive chemical build up. Remove pool cover every 1-2 weeks.
Proper care and storage are essential to maximise the life expectancy of your pool cover. Covers should be rolled or folded carefully, protected from direct sunlight, and stored in a shaded location.
When stored on a roller system, APC strongly recommends using a White Over Cover.
Material Characteristics
Yes. Minor shrinkage of approximately 1%–2% may occur over time and is considered a normal characteristic of bubble style pool cover materials.
Because pool covers are exposed continuously to sunlight, heat, and changing weather conditions, some dimensional movement can occur during the normal life of the product.
For this reason, some customers choose to leave a small amount of material rising slightly up the pool sides during trimming to help accommodate possible future shrinkage or movement.
Minor shrinkage is considered a natural material characteristic and is not regarded as a manufacturing defect.
Solar pool covers naturally expand and contract with heat and weather conditions. Bubble expansion, minor rippling, swelling, or slight dimensional movement may occur during normal use, particularly during warmer weather.
Minor rippling or unevenness may occur due to pool shape, water movement, wind, manufacturing tolerances, or thermal expansion and generally does not affect performance.
Shipping & Delivery
Yes. APC ships pool covers, roller systems, and accessories Australia-wide using trusted freight and courier partners.
We regularly deliver to metropolitan areas, regional areas, and many remote Australian locations.
For all regional and remote delivery locations, additional freight charges may apply, and may also require collecting from a depot rather than a door delivery.
Customers located in regional or remote areas should contact our sales office prior to ordering to obtain an accurate delivery quotation and estimated freight timeframe.
Typical delivery timeframes are approximately 10–14 business days for metropolitan areas and 10–21 business days for regional areas.
Delivery timeframes may vary depending on seasonal demand, freight networks, and custom manufacturing requirements.
Customers should inspect all products promptly upon delivery. If any product appears damaged during transit, incorrect, or incomplete, APC should be notified as soon as reasonably possible, preferably within 48 hours of delivery.
Yes, collections can be made from our warehouse based in Landsdale WA
Warranty
No. Warranty coverage does not include normal wear and tear, fading, chemical damage, improper storage, excessive heat exposure, or natural material ageing and shrinkage.
No. The benefits provided under APC warranties are in addition to rights and remedies available under the Australian Consumer Law.
If your questions aren’t answered here feel free to send it through to us via EMAIL or call 1300 330 999.
