Shipping & Delivery

Aussie Pool Covers delivers Australia-wide using trusted domestic courier and freight partners.

We aim to provide efficient and reliable delivery services for all pool covers, roller systems, accessories, and related products.

Metropolitan Areas: approximately 10–14 business days
Regional Areas: approximately 10–21 business days
Delivery timeframes are estimates only and may vary depending on product type, custom manufacturing requirements, seasonal demand, freight network capacity, weather events, and delivery location.
Delivery timeframes may vary during peak periods including Christmas, public holidays, and major sales events.

We use reputable Australian courier and freight providers to deliver products safely and efficiently throughout Australia.
Delivery providers may include TNT, Jet Couriers, and other trusted freight carriers.
Carrier selection may vary depending on product size, destination, and delivery requirements.

Deliveries are generally made Monday to Friday between 8:30am and 5:00pm.
A signature may be required upon delivery.
If no one is available to receive the delivery, the courier may leave the order in a safe place, leave a calling card, contact the recipient directly, arrange re-delivery, or redirect the goods to a local depot or collection point.

Delivery locations outside of metro areas may require collection from a depot or collection point
APC staff will always contact you first if this is required
We will endeavor to find a collection depot that is nearest to your residential location

Customers are responsible for ensuring that delivery details are correct and complete.
Access to the delivery location must be suitable for delivery.
Additional freight, re-delivery, storage, or handling charges may apply where incorrect delivery details are supplied, delivery access is restricted, or delivery attempts are unsuccessful.

While APC works closely with freight providers to ensure prompt delivery, delivery timeframes cannot be guaranteed.
To the extent permitted by law, APC is not liable for delays caused by circumstances outside our reasonable control including freight carrier delays, weather events, transport disruptions, supply chain interruptions, public holidays, natural disasters, incorrect delivery information, or other unforeseen events.
Nothing in this policy excludes rights available under the Australian Consumer Law.

We want you to have the best possible online shopping experience.
If you experience any issues with your order or delivery, please contact our team and we will do our best to assist promptly.
Phone: 1300 330 999
Email: hello@aussiepoolcovers.com.au
Business Hours: Monday to Friday, 8:30am – 5:30pm WST (excluding public holidays).

Our streamlined online ordering, delivery, and DIY installation systems are designed to make receiving and installing your new pool cover as simple and efficient as possible.